Experimental evidence suggests that citizens’ judgments of service quality often rely on prior beliefs about providers’ characteristics, such as sectoral or racial stereotypes. Such a biased judgment process prevents the public from understanding …
Performance information is overwhelmingly used in program evaluation by both public managers and external stakeholders. In the market-based New Public Management movement, effectiveness is public programs’ major selling point. However, this approach …
Trust in government has attracted much attentions as an important social outcome, but we know little about its effects on citizen-state interactions. In this study, I posit that trust in government may affect citizens’ perceptions of collaborative …
The earlier research agenda on intergovernmental collaboration is “too late” and “too aggregated.” The existing literature investigates intergovernmental collaborations in the late stage after networks have formed. Further, intergovernmental network …